TERMS AND CONDITIONS OF SERVICE
1. GENERAL PROVISIONS
1.1 This document, hereinafter referred to as the "Agreement" or "Terms and Conditions of Service", constitutes a legally binding agreement concluded between CLIQ STACK S.R.L., a legal entity registered in the Republic of Moldova, IDNO 1026600009161, hereinafter referred to as the Provider, and the natural or legal person requesting, contracting or using the Provider's services, hereinafter referred to as the Client or User. This Agreement applies to all services offered by the Provider, including but not limited to: shared web hosting, virtual private servers (VPS), dedicated servers, cPanel control panel, SSL certificates, server management and domain registration.
1.2 The Agreement is deemed concluded and accepted on the date it is signed by the parties, where the services are purchased at the Provider's premises, or on the date the order is placed through the client area and these terms are accepted electronically, in the case of online purchases. By signing or accepting electronically, the Client confirms having read the contents of this document and agreeing to all of its clauses.
1.3 Where a person places an order on behalf of a company or another legal entity, that person represents and warrants that they hold the legal authority required to represent that entity and to contract the services on its behalf. The User further confirms having full legal capacity and the lawful right to access and use the contracted services, with no legal restrictions preventing them from doing so.
1.4 Services are managed through the Client's personal client area, available at https://my.cliqhost.com. Service orders are placed exclusively through the client area. The Provider bears no liability for orders, payments or requests submitted through other channels or to addresses other than the Provider's official ones.
1.5 The Provider will inform the Client at least 10 days in advance of any change to the contractual terms. Notice may be given by e-mail and/or by publishing the new version of the Agreement on the website. Following notification, the User may choose to close their account, discontinue the services or continue using them. The new version of the Agreement is deemed accepted if the User does not request account closure within 30 calendar days of the date of the change and/or if the parties sign a corresponding addendum.
2. SHARED WEB HOSTING. VIRTUAL SERVER. DEDICATED SERVER
2.1 Services may be delivered on dedicated as well as virtualized infrastructure. Whether the service is a Dedicated Server, a VPS or shared web hosting, the User acquires no ownership rights over the equipment used in providing the services. All infrastructure is owned or lawfully used by the Provider, and the Client benefits solely from the right to use the processing and storage resources allocated. Some services are billed hourly, others on a monthly subscription basis. Choosing the appropriate service rests exclusively with the User.
2.2 The Client acknowledges and accepts that the services shall not be used in activities, systems or fields where an error, interruption or malfunction could cause bodily injury, property damage, environmental harm or loss of life.
2.3 The Provider reserves the right to accept or decline, at its sole discretion, any order for any type of service.
2.4 The Provider may suspend or terminate the provision of any service, without any obligation to pay compensation or to give prior notice, in any of the following situations:
- there is a suspicion that the service is being accessed or used by unauthorized persons;
- the balance of the Client's account is insufficient to keep the services active;
- here are indications that the services are being, or are about to be, used contrary to the provisions of this Agreement;
- he Client fails to cooperate in investigations concerning possible violations;
- the measure is necessary to protect the Provider's infrastructure and other clients;
- he intervention is required by law or by a competent authority.
2.5 The Client is solely responsible for the security of their account, the confidentiality of access credentials, information and stored data, as well as for all actions carried out through their account. This responsibility also extends to the User's own clients and to any other person using the services through the User. The Provider is not liable for damages resulting from the breach of these obligations.
2.6 The Client must inform the Provider without delay of any unauthorized access, data leak, security incident, interruption or malfunction observed. The Provider cannot be held liable for the consequences of an error attributable to the User or for the late reporting of an incident.
2.7 The Provider offers no support and assumes no liability for the operating systems or other software installed and run within the services, unless a separate agreement to that effect exists (see Section 6 — Server Management).
2.8 The Provider may, at any time, update, modify, replace, supplement or withdraw certain services or components thereof.
2.9 The Provider does not routinely monitor and assumes no liability for the content, information or data transmitted or stored by the User. Creating and maintaining regular backups, including at least one up-to-date copy kept outside the Provider's infrastructure, is the User's exclusive obligation. The Provider is not liable for loss of information.
2.10 When opening an account, the User must provide accurate, current and complete contact and identification details, and must keep this information up to date. Upon the Provider's request, the User shall present supporting documents proving their identity, including an identity document, and, in the case of legal entities, registration documents.
2.11 The Client is required to use the services exclusively in compliance with applicable law. Using them for abusive, fraudulent or unlawful purposes is prohibited, including but not limited to:
- operating or hosting Tor Exit Relay nodes;
- sending unsolicited commercial messages (spam);
- carrying out or facilitating DoS/DDoS attacks;
- distributing or hosting phishing, malware, botnets, fraud schemes (scams) or other malicious software or activities;
- any other use that violates the law or may compromise the security, stability, availability or operation of the Provider's network, infrastructure or services.
2.12 All IP addresses made available to the User remain the property of the Provider. The Provider may change the allocated IP addresses, with prior notice to the Client, where this is necessary for technical, security or administrative reasons.
2.13 Fair use of resources within shared web hosting. Shared web hosting services run on infrastructure shared among multiple clients. To ensure service quality for all users, the Client undertakes:
- not to consistently exceed the resource limits (CPU, RAM, simultaneous processes, I/O operations, inodes) specified in the contracted plan;
- not to use the storage space as a file archive, a repository for external backups, a file distribution platform or media streaming unrelated to the operation of the hosted website;
- not to run daemon-type processes, game servers, cryptocurrency mining applications, crawlers or bots that consume excessive resources;
- not to send bulk e-mail beyond the limits set by the Provider.
In the event of repeated overuse of the allocated resources, the Provider may temporarily limit the resources, recommend migration to a higher plan (VPS or dedicated server) or suspend the service, with notice to the Client.
2.14 cPanel control panel. Hosting services that include cPanel are provided under licences held by the Provider. The User enjoys the right to use the control panel for the duration of the service, without acquiring any rights over the licence. The Provider is not liable for changes to functionality, interface or licensing policy made by the software vendor. Licence costs may be adjusted where the vendor changes its pricing, with prior notice to the Client in accordance with clause 1.4.
2.15 In the case of unmanaged VPS and dedicated servers, the Client bears full responsibility for configuring, securing, updating and administering the operating system and the installed applications. The Provider is responsible solely for the operation of the physical equipment, the network and the virtualization layer (in the case of VPS).
3. DOMAINS
3.1 The registration or renewal of a domain name is carried out only after full payment of the applicable fees, before the expiry date of the domain in question.
3.2 The Provider is not liable for the loss of a domain where the renewal payment is made late.
3.3 The holder of the rights to the domain name is the Client, the Provider acting solely as an intermediary between the Client and the registrar.
3.4 Domain registration is subject to the rules and policies of the registry and registrar corresponding to the chosen extension (including ICANN policies, where applicable). The Client undertakes to comply with these rules and to provide accurate and complete identification details, as required by the registry.
3.5 The Provider does not guarantee the availability of a domain name until the registration is confirmed by the registrar. Ordering a domain does not constitute its reservation.
3.6 Domain registration, renewal or transfer fees are non-refundable once the operation has been processed by the registrar.
4. PAYMENT AND BILLING
4.1 Service prices are displayed on the Provider's website. The Provider is entitled to change them at any time. For services already active, the Client may continue paying at the previous rate until the service ends, unless the parties agree otherwise. Individual or customized offers are valid only if confirmed in writing, by e-mail or through a separate agreement.
4.2 The Provider may make free services available, but is entitled to discontinue them at any time, without any obligation of prior notice.
4.3 All services are paid in advance. The provision and continuity of the services depend on the existence of a positive and sufficient balance in the User's account.
4.4 For monthly billed services, the User will receive the proforma invoice by e-mail 7 days before the due date. If payment is not received by the invoice date, it will be considered overdue. The Provider may suspend the services if the invoice remains unpaid for 3 days past the due date, but will allow access to the control panel for the payment of the outstanding invoice for a period of 10 days from the invoice date.
4.5 In the event of non-payment, the Provider may delete the data and information associated with the service after 10 days from the date the proforma invoice was issued.
4.6 Prices are expressed in EUR. For clients in the Republic of Moldova, the amounts include VAT and are payable in MDL at the official exchange rate of the National Bank of Moldova on the day of payment. For clients outside the Republic of Moldova, prices are expressed exclusive of VAT and are payable in EUR. The Client shall bear all taxes, fees and expenses related to the purchase.
4.7 On their first payment, the User benefits from a 10-day money-back guarantee. Within this period, the Client may withdraw from the service without stating a reason, by sending a notice by e-mail. The remaining balance of the account will be refunded within 30 days of receipt of the request. No refunds are granted for dedicated servers, server management, domain registration or renewal, SSL certificates, nor in cases where the Client has breached the provisions of the Agreement.
4.8 Refunds are issued through the same payment method used by the Client at the time of payment. Payment processing fees and any exchange rate differences are non-refundable.
4.9 The initiation by the Client of a chargeback or payment dispute procedure through their bank or the payment processor, without first contacting the Provider, is considered a breach of this Agreement and may result in the immediate suspension of all of the Client's services until the matter is resolved.
4.10 Payment by bank card. Orders may be paid online with VISA and Mastercard bank cards. Once the transaction is confirmed, the Client receives a payment confirmation at the e-mail address associated with their account.
4.11 Card transactions are processed through a secure system implementing the current version of the 3D-Secure standard. At the time of payment, the Client is redirected to the secure payment page of VictoriaBank, where the identity of the cardholder is verified by means of a one-time code generated separately for each transaction. This technology ensures buyer authentication and the protection of payments made online.
4.12 To process the payment, the Client will be asked to provide the following card details: the card number (16 digits), the expiry date (month and year), the CVV/CVC security code (3 digits) and the cardholder's name as it appears on the card. These details are entered directly on the secure page of the payment processor "", are transmitted exclusively in encrypted form and are stored only on the specialized servers of the payment system. The Provider has no access to the full card details and does not store them in its own systems.
4.13 Refunds of amounts paid by card are issued exclusively to the card used for the original payment, under the conditions set out in clauses 4.7–4.8.
5. SSL CERTIFICATES
5.1 The Provider acts as an intermediary in the issuance of SSL/TLS certificates by third-party certification authorities (CAs). The issuance, validation, revocation and operation of certificates are governed by the policies and subscriber agreements of the issuing certification authority, which the Client undertakes to comply with.
5.2 The issuance of the certificate is conditional upon successful completion of the validation procedure required by the certification authority (domain validation, organization validation or extended validation, as applicable). The Provider does not guarantee the issuance of the certificate if the Client fails to meet the validation requirements.
5.3 The Client is responsible for the accuracy of the data submitted for the issuance of the certificate, including the domain name, the organization name and the contact details. Certificates issued on the basis of erroneous data provided by the Client are non-refundable and will not be reissued free of charge.
5.4 The Client bears sole responsibility for keeping the private key associated with the certificate secure. Any compromise of the private key must be reported to the Provider immediately, so that the certificate can be revoked and reissued, operations which may involve additional costs.
5.5 SSL certificates have the validity period set by the certification authority. The Provider may send renewal notices, but the responsibility for timely renewal lies with the Client. The Provider is not liable for the consequences of an expired certificate that was not renewed.
5.6 Installation of the certificate on the Provider's hosting services may be included in the service or billed separately, according to the published offer. Installation on third-party infrastructure is not among the Provider's obligations, unless a separate agreement exists.
6. SERVER MANAGEMENT
6.1 The server management service is contracted separately and includes, within the limits of the chosen plan, operations such as: initial installation and configuration of the operating system and base software, application of security updates, availability monitoring, backup configuration, basic optimizations and incident response interventions.
6.2 The exact scope of the management service (the list of included operations, response time, number of interventions) is the one described in the offer published on the website or agreed in writing between the parties. Operations not included in the plan may be performed for a fee, upon a separate request.
6.3 The management service does not include: developing, debugging or optimizing the Client's applications (websites, online shops, source code), recovering data lost through the Client's fault, managing services hosted with third parties, or training the Client's staff, unless the parties agree otherwise in writing.
6.4 For the provision of the management service, the Client shall grant the Provider the necessary access (authentication credentials, root/administrator access, as applicable). The Provider will use this access exclusively for the purpose of providing the service and will treat the access credentials as confidential.
6.5 Interventions made by the Client, or by third parties authorized by the Client, in the configurations set up by the Provider may affect the operation of the services. The Provider is not liable for malfunctions caused by such interventions, and remedying them may be billed additionally.
6.6 Certain management operations may require a temporary interruption of the services. The Provider will, as far as possible, schedule such work during low-impact time windows and will inform the Client in advance.
7. SERVICE LEVEL. MAINTENANCE
7.1 The service availability level, the method of calculating it, the exclusions, as well as the compensation applicable in the event of non-compliance, are governed by the Service Level Agreement (SLA) document, published on a separate page of the Provider's website. The SLA forms an integral part of this Agreement.
7.2 The compensation provided for in the SLA constitutes the Client's sole remedy for service interruptions or degradations, within the limits set out in that document and in Section 8 of this Agreement.
7.3 The Provider may carry out planned maintenance work, with at least 24 hours' notice to the Client, by e-mail or by publishing an announcement on the website. Urgent work, required for security reasons or to prevent major failures, may be carried out without prior notice.
7.4 Technical support is provided through the channels indicated on the Provider's website (ticket system, e-mail, telephone, as applicable). Support covers the operation of the services provided and does not include assistance with developing, configuring or debugging the Client's applications, except for management services contracted under Section 6.
8. LIMITATION OF LIABILITY
8.1 The services are provided "as is" and "as available". To the extent permitted by law, the Provider gives no implied warranties as to the fitness of the services for a particular purpose or their uninterrupted or error-free operation.
8.2 The Provider is not liable for indirect damages suffered by the Client, including without limitation: loss of profit, loss of clientele, loss of data (under the conditions of clause 2.9), damage to reputation, or the costs of substitute services.
8.3 The Provider's total liability towards the Client, regardless of its basis, is limited to the amount actually paid by the Client for the service that gave rise to the damage, for the 3 months preceding the event.
8.4 The Provider is not liable for the content hosted or transmitted by the Client or by the Client's users and has no obligation to monitor it. The Client undertakes to indemnify the Provider for any third-party claims, penalties, expenses or damages resulting from the content hosted by the Client or from the use of the services in breach of this Agreement or of the law.
8.5 The limitations of liability set out in this section do not apply where the law prohibits the limitation or exclusion of liability, including for damage caused intentionally or through gross negligence.
9. PROTECTION OF PERSONAL DATA
9.1 The Provider processes the Client's personal data in accordance with Law No. 133/2011 on the protection of personal data of the Republic of Moldova and, where applicable, with Regulation (EU) 2016/679 (GDPR). The details of the processing are described in the Privacy Policy, published on a separate page at https://cliqhost.com/ro/privacy-policy, which forms an integral part of this Agreement.
9.2 The Client's data is processed for the purposes of concluding and performing the Agreement, billing, communication, fulfilling legal obligations (including tax and accounting obligations) and, with the Client's consent, for marketing purposes.
9.3 To the extent that the Client stores or processes third-party personal data through the services, the Client acts as data controller, and the Provider as data processor, exclusively within the limits necessary for providing the services. The Client bears responsibility for the lawfulness of the processing it carries out. At the Client's request, the parties may conclude a data processing agreement (DPA).
9.4 The Provider implements reasonable technical and organizational measures to protect its own infrastructure. Securing the applications, accounts and data managed by the Client remains the Client's responsibility, in accordance with clause 2.5.
9.5 The Provider may disclose the Client's data to competent authorities on the basis of a legal obligation or a request issued in accordance with the law.
10. CONFIDENTIALITY
10.1 Each party undertakes to keep confidential the confidential information received from the other party in connection with the performance of the Agreement and not to disclose it to third parties without the prior written consent of the disclosing party, except in the cases provided for by law.
10.2 The following do not constitute confidential information: public information, information known to the receiving party prior to its communication, information lawfully obtained from third parties without a confidentiality obligation, as well as information whose disclosure is required by law or by a competent authority.
10.3 The confidentiality obligation remains in force for the duration of the Agreement and for 3 years after its termination.
11. INTELLECTUAL PROPERTY
11.1 All intellectual property rights in the Provider's software, systems, documentation, trademarks and materials belong to the Provider or its licensors. The Agreement does not transfer any intellectual property rights to the Client, but only a limited, non-exclusive and non-transferable right to use the services for the duration of the Agreement.
11.2 Third-party software made available through the services (including cPanel, operating systems, pre-installed applications) is used in accordance with the licensing terms of the respective vendors, which the Client undertakes to comply with.
11.3 The Client retains all rights to its own content and data hosted through the services. The Client grants the Provider a limited right to store, copy and transmit this content solely to the extent necessary for providing the services.
12. FORCE MAJEURE
12.1 Neither party is liable for the non-performance or improper performance of its contractual obligations caused by a force majeure event: natural disasters, fires, floods, wars, acts of terrorism, civil unrest, epidemics, major interruptions of the electricity supply or of communication networks, large-scale cyberattacks, acts of public authorities, as well as any other unforeseeable and insurmountable circumstances beyond the parties' reasonable control.
12.2 The affected party shall notify the other party of the occurrence of the force majeure event within 5 business days of its occurrence and shall use reasonable efforts to limit its effects.
12.3 If the force majeure event lasts longer than 30 calendar days, either party may terminate the Agreement by written notice, without any obligation to pay compensation, with a settlement of the amounts paid for services not rendered.
13. TERM AND TERMINATION OF THE AGREEMENT
13.1 The Agreement is concluded for an indefinite period or for the subscription period chosen by the Client and remains in force for as long as the Client uses at least one of the Provider's services.
13.2 The Client may terminate the Agreement at any time by requesting account closure by e-mail or through the client panel. Termination does not entitle the Client to a refund of the amounts paid for subscription periods in progress, except in the situation provided for in clause 4.7.
13.3 The Provider may terminate the Agreement with 30 days' notice to the Client where it discontinues the type of service contracted, and without prior notice in the cases provided for in clause 2.4.
13.4 Upon termination of the Agreement, for any reason, the Provider may permanently delete all Client data stored within the services, after the expiry of the time limits set out in clauses 4.4–4.5. The Client is required to export their data before the services end.
13.5 Termination of the Agreement does not affect outstanding payment obligations, nor the clauses which, by their nature, survive termination (confidentiality, limitation of liability, indemnification, governing law).
14. NOTICES AND COMMUNICATIONS
14.1 Communications between the parties are made in writing, by e-mail to the addresses indicated by the parties (for the Client — the address associated with the account; for the Provider — the contact address published on the website), through the ticket system or by post to the parties' registered offices.
14.2 A communication sent by e-mail is deemed received on the business day following its dispatch, provided the sender has not received a delivery failure message. The Client is responsible for maintaining a functional e-mail address and for checking it regularly.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 This Agreement is governed by the laws of the Republic of Moldova.
15.2 The parties will seek to resolve amicably any dispute arising from the performance or interpretation of the Agreement, within 30 days of its written notification.
15.3 Where an amicable resolution is not possible, disputes shall be referred to the competent courts of the Republic of Moldova, at the Provider's registered office, except where the law provides for a different mandatory jurisdiction (including in relations with consumers).
15.4 Clients qualifying as consumers benefit from the rights provided for by consumer protection legislation, which cannot be limited by this Agreement.
16. FINAL PROVISIONS
16.1 This Agreement, together with the Privacy Policy, the Service Level Agreement (SLA), the service offers published on the website and any addenda signed by the parties, represents the entire agreement between the parties with respect to the services provided and supersedes any prior understandings, written or verbal.
16.2 If any clause of the Agreement is declared null or unenforceable, the remaining clauses remain fully valid. The affected clause will be replaced by a legal provision reflecting as closely as possible the original intention of the parties.
16.3 The failure of a party to exercise a right provided for in the Agreement does not constitute a waiver of that right.
16.4 The Client may not assign the rights and obligations under this Agreement without the Provider's prior written consent. The Provider may assign the Agreement in the context of a reorganization, merger or transfer of business, with notice to the Client.
16.5 In the event of discrepancies between the Romanian-language version of the Agreement and any translations, the Romanian version shall prevail.
16.6 This version of the Terms and Conditions enters into force on the date of its publication on the Provider's website.
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CLIQ STACK S.R.L. IDNO 1026600009161
Republic of Moldova, Chișinău
EN
RO — Română
RU — Русский